Background: The contact person system which was established in 2009 is intended to ensure optimal coherence during the in- or out-hospitalization, thus increasing the patient’s feeling of security during the course. Studies have shown that an evaluation of the implementation of the contact person system is needed. Aim: The objective is to study the perception of the contact person system partly by the parents of hospitalized children and partly by the hospital employees at a paediatric hospital unit. Methods: Qualitatively structured and focus group interviews were carried out. Seven parents of hospitalized children and nine hospital employees participated. All interviews were analysed. Results: The analysis showed that the parents of the infant inpatients showed no perception of coherence whereas the parents of the infant outpatients perceived partial coherence. The employees expressed having had different experiences with the contact person system, but none of them were satisfied with the quality of the system. Conclusion: The quality of the contact person system requires improvement and execution.