The study is based on the assumption that a valuable interpersonal encounter between helper and helpee (patient/client) requires that the helpee is recognized, i.e. that their perception of both self and reality is confirmed.

The purpose of the study is to seek a deeper understanding of recognition as a phenomenon, by investigating its constitution.

The method used is qualitative interviews within a phenomenological-hermeneutical tradition.

Result: The stories of the informants is about „being seen“ and thus be recognized as an individual, or about being overlooked, and thus not being recognized as a specific human being.

Conclusion: The experiences of „visibility“ or „invisibility“ leads to some fundamental theoretical insights. But more important are the practical insights: to understand – and thus recognize the other, the helper has to draw upon their own experience and their understanding of themselves.