The concept of the service school is carried out in collaboration between Department of Endocrinology and the Patient Hotel at Odense University Hospital. The service school consists of education and external service and internal service, conflict analysis, and conflict management.

After training the new knowledge is implemented into every day tasks by going over all situations having service in focus. From these situations, areas/indicators are chosen where standards and manuals for good communication and service are prepared. The aim is to gain a common position as well as a common set of values to be implemented into the departments – for the benefit of users of the health care system.