Sammendrag

Undervisning af patienter og pårørende er en af de interventioner, der kan iværksættes for at styrke patientens egen rolle i forhold til håndtering og behandling af sygdommen. Formålet med studiet var at undersøge i hvilket omfang indlagte familier modtog undervisning samt hvor tilfredse familierne var med børneafdelingens tilbud på et tertiært hospital i Danmark. Studiet er en kvantitativ brugertilfredshedsundersøgelse udformet som en spørgeskemaundersøgelse blandt afdelingens tidligere indlagte forældre. Undersøgelsen inkluderede i alt 100 familier, hvoraf 81 % responderede. Under indlæggelsen modtog maksimalt 60.5 % af familierne et af afdelingens undervisningstilbud. Afdelingens undervisningstilbud var ikke synlige for familierne. Familierne udtrykte generelt stor tilfredshed med den undervisning de modtog. Under halvdelen af familierne oplevede, at afdelingens undervisningstilbud levede op til deres forventninger. Undersøgelsen afdækker et behov for et mere differentieret undervisningstilbud. Prospektivt skal undervisningens omfang og karakter afstemmes i forhold til indlæggelsens formål samt indlæggelses varighed endvidere skal undervisningen forankres teoretisk.

Nøkkelord:brugertilfredshedsundersøgelse, epilepsi, spørgeskemaundersøgelse, undervisningsprogram for børn

English abstract

Education in a Pediatric Ward – a Survey about Satisfaction in a Tertiary Hospital

Patient and family education is one intervention that could strengthen the patient’s own role in relation to the management and treatment of his/her disease during hospitalisation. The aim of this study was to investigate to what extent hospitalised families received education and how satisfied they were with the education offered by a paediatrics department in a tertiary hospital in Denmark. A quantitative descriptive user satisfaction survey was implemented, and a questionnaire for previously hospitalised families was used in the data collection. One hundred families of whom 81% responded were included. The results showed that during hospitalisation a maximum of 60.5% of the families received one of the department's educational offers. Available educational offers were not visible for the families. The families generally expressed satisfaction with the education, although less than half of the parents felt that it met their expectations. There is a need for additional and more diversified educational offers in the department. Prospectively, it is necessary to tailor the educational offers to the individual needs of the patients and families with regard to the reason for and duration of their hospital admission.

Keywords: children, epilepsy, questionnaire, learning program, survey, user satisfaction